Ptarmigan Park

Architectural

What types of exterior modifications can I make to my home without requiring approval of the association?

All exterior modifications or improvements should be approved through the community association’s architectural control process. Please complete the architectural request form.

Where do I find my community's architectural modification request form?

The architectural modification request form can be found via the link in TownSq.

What's the process for submitting the application? How long does it take to get approval?

Once the application is submitted it will be reviewed by the Architectural Review Board. This committee of volunteer homeowners is tasked by the Board of Directors to review each submission to determine that the request is in compliance with the association’s architectural guidelines. A response from the committee may take as many as 30 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays.

What is the status of my application?

If you have not heard from the Community Manager or Architectural Review Board within 30 days from the date of submission, please submit a request via TownSq or email your Community Manager at cdpphmanager@goodwin-co.com

Board Meetings

How do I find out when the next Board meeting takes place?

Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting.

Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq.

Common Area Maintenance

The landscaper is not cutting my backyard. Why?

Homeowners are responsible for their backyard. Landscapers are responsible for common areas.

What am I responsible for maintaining?

Homeowners are responsible for the upkeep of their property; landscaping, fencing, appearance of home, keeping trash/recycling bins out of sight, adhering to the guidelines of the Architectural Review Board as well as the Rules and Regulations of the community.

The association is responsible for the landscaping at the entrances and the perimeter of the community as well as the snow removal of the sidewalks.

I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.

What is the bulk pick-up schedule for my community?

As scheduled

How do I get electric/gas/water/trash service?

Contact property manager.

How do I get a mailbox key?

Please contact your local United States Postal Center for instructions on obtaining your mailbox key or contact a locksmith if your house was purchased as a resale.

Compliance

I just received a violation notice. Who can I talk to about it?

Inquiries related to covenant violations should be directed to our Compliance Department at compliance@goodwin-co.com. Additional contact information is available on the notice you received.

I need to report an issue with a neighbor's home.

Please submit a request via TownSq with a picture, address of the alleged violation and any details related to the issue.

When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community on a monthly basis.

Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwin-co.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.

Contacts

Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

TownSq App: Submit a request via our web and mobile application.

Customer Service Team: Available Monday-Friday, 9:00 AM-5:00 PM. 855-289-6007 or info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com.

Katie Balentine Community Manager: By phone at (720) 603-9628 or email cdpphmanager@goodwin-co.com

Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwin-co.com

How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Documents

Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwin-co.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.

Financial

What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 9:00AM-5:00PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwin-co.com

How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

CDPPH– Ptarmigan Park

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

Login to TownSq at https://app.townsq.io/login
From the top of your home page feed, select the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code CDPPH in the memo section of your check.

Can I pay my assessment with a credit/debit card?

Yes, credit/debit cards are accepted through TownSq.

From the web:

Login to TownSq at https://app.townsq.io/login
From the top of your home page feed, select the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

What is my property code?

Your Property Code is CDPPH

What is the Management ID?

6587

When is my assessment due?

$40 per month or $120 per quarter or $480 per year.

Are there any fees associated with online payments?

When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Why does my account show a negative number?

A negative number means that you have a credit balance.

I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 9:00 AM-5:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwin-co.com.

Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwin-co.com. A member of our team will be happy to assist you however possible.

What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc.

Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.

Insurance

My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 9:00 AM-5:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwin-co.com. You can also submit a request through TownSq.

How do I add my property to reflect on the insurance certificate?

Contact the Association’s Insurance Agent:
State Farm Fire and Casualty Company

Sue Ball

303-421-7311

sue@sueball.com

Owner Information

How do I update my contact information/mailing address?

Contact our Customer Service team Monday-Friday, 9:00 AM-5:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwin-co.com. You can also submit a request through TownSq.

Resales

How do I get a lender questionnaire completed?

Lender questionnaires can be ordered via Community Archives website at https://marketplace.communityarchives.com/login

How much does a lender questionnaire cost?

Visit the Community Archives website at https://marketplace.communityarchives.com/login for pricing.

Where do I obtain a resale certificate?

Resale Certificates can be ordered via the Community Archives website at https://marketplace.communityarchives.com/login

I'm the Lender and would like to get a statement. Is there a charge for this?

A statement can be ordered via the Community Archives website at https://marketplace.communityarchives.com/login

Rules/Regulations

What is the community's rental/leasing policy?

There are no rules defined.

What is the community's pet policy?

There are no rules defined.

What is the community's parking policy?

All driveways and parking areas must be hard surface. Gravel driveways and parking areas are not allowed. All driveway concrete/stamping work, colors etc. must be submitted prior to construction. Currently, only four custom colored concrete sealers will be considered for approval, and those sealers are Stone Technologies Light Gray, Medium Gray, Buff, and Taupe. An architectural request for a custom sealer must be submitted and approved prior to each application. Initial application approval does not guarantee future approval for additional applications. Driveways that are deteriorating, broken or in need of maintenance will be subject to replacement. No inoperative, unused, unregistered or abandoned vehicle shall be stored, parked, maintained or kept upon any open area within Ptarmigan Park. “Inoperative, abandoned, or unused vehicle” shall mean any auto- mobile truck, motorcycle or motorbike which has not been driven under its own propulsion or has not been moved outside of Ptarmigan Park for a period of 2 weeks or longer. The foregoing restriction shall not include otherwise permitted vehicles parked by owners while on vacation or during a period of illness. Inoperative, abandoned, unregistered or unused vehicles shall be subject to ticketing and/or towing at owner’s expense, as provided herein or by applicable law.

The Declarations of Ptarmigan Park Homeowners Association specify that all types of “Recreational Vehicles”, including but not limited to trucks, trailers, mobile homes, detached camper units, utility boat trailers, snow- mobiles, race cars, watercraft or house trailers, are prohibited from parking anywhere within Ptarmigan Park HOA unless they fit entirely within an enclosed garage.That covenant also specifies that such Recreational Vehicles may not park in Ptarmigan Park HOA at all unless “such parking or storage is entirely within the garage area of any lot,” except for the “temporary expedient of loading, delivery or emergency” Ptarmigan Park HOA Homeowners Association policy allows three overnights (i.e. 72 hours) during a seven (7) day period for loading and unloading. Parking of a recreational vehicle for a period of time in excess of 72 hours in a 7 day period is prohibited, except as may be approved in writing by the Architectural Committee. Periodic movement of the vehicle for purposes of circumventing this standard shall not qualify the vehicle for exception from this standard. Any “Recreational Vehicle” including but not limited to trucks, trailers, mobile homes, detached camper units, utility and boat trailers, snowmobiles, race cars, watercraft or house trailers shall not be parked, kept, stored or maintained on or adjacent to any open space area within Ptarmigan Park, except while temporarily engaged in loading or unloading of trucks or RVs not to exceed more than three (3) consecutive days. Vehicles in violation hereof shall be subject to ticketing and/or towing at owner’s expense, as provided herein or by applicable law. If a friend or relative visits in a recreational vehicle, mobile home or camper, they may park the vehicle in a driveway, not on the street, for a reasonable period of time (up to 7 days). These guidelines cover vehicles of this kind, whether owned, rented, or loaned to homeowners.Boats, trailers, etc., may be parked or stored in a backyard, behind wooden fences, if they are not visible from the street or common property. However, this is not recommended, because they are not usually visible from neighboring properties.Vehicles shall not be parked on landscaped areas. (I.e. rock, sod, mulch plants, etc.) Personal vehicle accessories such as tool boxes that extend above the bed of the vehicle are not allowed to be parked in plain view. There are alternative storage units that are hidden below the bed that may be ap- proved. If the tool box is not approved and does extend above the box of the vehicle it must be removed and stored in the garage or a closed facility on a daily basis.It is strongly suggested that classic vehicles not used with a daily use should be stored in a garage and not in driveways, or on any street within the Ptarmigan Park or its common areas. This includes those vehicles under covers or tarps custom made for such. No vehicles may be parked on gravel or rock driveways.Ptarmigan Park HOA Homeowners Association understands that some residents of the Association will drive company vehicles as a condition of their employment. It is neither the desire nor the intent of the Association to prohibit any resident from being able to pursue the occupation of their choice. It is the desire and intent of the Association to provide Guidelines and Rules that will promote a sense of community within Ptarmigan Park HOA.An “Oversized Vehicle” is defined as a vehicle that cannot be parked with- in the garage.The definition of “Commercial Vehicle” is somewhat subjective, but tends to include the following: VANS, PASSENGER VANS, PANEL VANS, TRUCKS, AND PICKUPS WITH/ commercial lettering on the side; and/or work materials/equipment/tools exposed in back. Further any vehicle falling within the definition of “Commercial Vehicle” as defined by the Colorado Department of Highways, as amended from time to time, hall is considered a “Commercial Vehicle” for purposes of Ptarmigan Park Homeowners Association. The parking of Commercial Vehicles as defined above will be prohibited at Ptarmigan Park with the exception of parking within a completed enclosed garage with the following exceptions:

1) Residents will be allowed to park those commercial vehicles with “work materials” exposed, as long as the exposed work materials are removed during regular non- work hours (all times other than

7:00 a.m. - 6 p.m. Monday through Friday, all day Saturday and Sunday and nationally recognized holidays).

2) Oversized vehicles must have Committee approval to be parked in the driveway. Such approval will be based upon, but not limited to, no more than one (1) vehicle, effect on curb appeal, effect on safety and effect on street traffic.

TownSq

What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:

Easily communicate with neighbors, community managers, and board members

Manage your account and pay online

Get up-to-date community news and events

Request and review status of service inquiries

Participate in community polls

Access community forms and documents

And more…

How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started:

Visit https://app.townsq.io/ais/sign-up

Enter your Account Number and Zip code (Physical property address)
Provide your email address and create a password

I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Service team Monday-Friday, 9:00 AM-5:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com.

How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.

I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.